Returns, Refunds and Cancellation Policy

Returns, Refunds & Cancellation Policy

At AVYRAA, we take pride in the quality and craftsmanship of our jewellery. Please read our policy carefully before making a purchase.

🔄 Returns

  • Due to the delicate and handcrafted nature of our jewellery, we do not accept returns on used or worn products
  • Returns are only accepted if the product received is damaged, defective, or incorrect (wrong item/variant delivered)
  • Any such issue must be reported within 48 hours of delivery, along with an unboxing video and clear photos of the product
  • Products must be returned in their original packaging, unused, and with all tags intact

💰 Refunds

  • Once a return is approved, refunds will be processed to the original payment method within 7–10 business days
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

🔁 Exchanges

  • Exchanges are offered only in cases of damaged, defective, or incorrect items
  • Size or design preference exchanges are not applicable for jewellery items

❌ Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped
  • Once an order is packed or shipped, it cannot be cancelled
  • To request a cancellation, please contact us immediately via WhatsApp or email with your order number

📩 How to Raise a Request

For any return, refund, or cancellation request, please contact us via WhatsApp or email with:

  • Order number
  • Reason for the request
  • Photos/video (if applicable, for damaged or incorrect items)

Our team will review and respond within 24–48 hours.

AVYRAA — Elegant Adornments